FAQ

We hope to make your collecting experience with us as easy as possible. These are some of the questions you may wish to ask. If you do not find the answer here mail us and we will do our best to help.

Do you offer discounts?

Yes, the following discounts will automatically apply at checkout:
All orders over  £50 - receive 10% discount

What methods of payment do you accept?

We are happy to accept payment through any of the following

1) By Sterling cheque, money order or bank draft made payable to "AVION STAMPS" please allow for postage.

2) A blank cheque, signed and marked "not to exceed £ ..." will facilitate prompt despatch.

3) Bank transfer to LLOYDS BANK, quoting "AVION STAMPS"sorting code 30-99-50   account No. 46279368.   BIC - LOYDGB21287   IBAN - GB30LOYD30995046279368

4) By Paypal

5) By credit card through Stripe

6) By US dollar bills or Euro Notes - please check with us beforehand toestablish the exchange rate.

7) In cash - Sterling notes only - if paying by this method, you are strongly advised to use registered or Special Delivery mail.

What will the postage cost me?

For Uk orders
upto £50 £1.00
£50 to £100 £1.50 (plus £7 extra if registration is required)
£100 to £250 £2.50 (plus £6 extra if registration is required)
Over £250 £8.50

For overseas orders
upto £50 £2.75 (plus £6.25 extra if International Signed For is required)
£50 and over £9.00 (to be sent International Signed For).

Can I return my order? What is the procedure?
In accordance with the consumer protection (distance selling) regulations 2000,
you have 7 working days from the day of receiving your order to return the
purchased items in the same condition as received for a refund. There is however a handling charge of 10% or £5, whichever is the greater.

Do I get the item shown?
If "quantity available" is greater than one, you will receive an identical item

Are all items for sale really in stock?
Yes. The stock file is updated overnight to reflect current availability.

When can I expect my order?
I post out every other day. Obviously postings outside the UK will take longer to get to you.

Who pays Customs charges if applicable?
Import Duties, Taxes and Charges are not included in the purchase price and
are the responsibility of the buyer.

OK, I want to spend a lot, can I make payments over a few months?

We are not allowed to offer credit but you can pay a deposit  to secure a stamp or items, and pay for them as you wish. We will then send your order once your payment is completed.

Do you sell fake or forged items?

We try to cater for all collecting interests and this includes Privately Produced, Cinderellas, Fakes and Forgeries. Where known, all such items are appropriately described.

Where are you based?

Our office is in Codnor Park, Nottinghamshire

Are you a sole trader?

JandR Stamps is part of Avion Stamps which was registered in 1948

Can I collect my order?

Yes but please make arrangements beforehand

Do you buy stamps?

Yes - if you have a collection to sell, please send us details with scans if possible and we'll take it from there.